Service Appointment Coordinator - Abbotsford Hyundai

  • Post Date:September 4, 2017
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    Career Level Entry Level
    Experience Entry Level
Job Description

About The Role
Reporting to the Fixed Operations Manager, the Business Development Coordinator initiates automotive services and repairs by utilizing both phone and internet strategies.

Schedule: Full-Time, Monday to Friday

Salary: $2000 – $2400 + bonus, based on experience

Primary Duties and Responsibilities:

-Efficiently help customers (internal and external) with the highest level of service
-Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems; checking vehicle maintenance records and examining service schedules, effectively communicate to service advisors and/or technicians
-Generate service appointments by following the TAG’s retention and Business development program
-To service all allocated sales/service inquiries in a prompt and effective fashion
-Prepare a detailed and accurate estimate of all service scheduled with client and ensure estimates are communicated to customers
-Conducting after service follow up calls
-Communicate customer feedback and concerns to all appropriate parties and supervisors and ensure all notes are documented in customer file
-Facilitate and follow Canadian Anti-Spam Legislation procedures
-Assist in all mail out/email campaigns, i.e. draft mail out letters, follow up calls to campaign list
-Remain abreast on all manufacturer maintenance schedules, updates and outstanding recalls
-Remain abreast on industry and market trends
-Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers and emails


-Previous experience as a Service Appointment Coordinator is preferred but not necessary
-Previous experience in a commissionable sales and customer service is an asset
-Excellent interpersonal and relationship-building skills
-Ability to communicate in English fluently (written and verbal)
-Excellent customer service skills with the desire to exceed expectations
-Ability to effectively respond to and meet the needs of a diverse client base
-Computer skills with knowledge in Microsoft Office
-Computer and Social Media savvy

About Us

The Trotman Auto Group represents a tradition of automotive dealership excellence dating back over 40 years. We’re searching for qualified professionals to join our team and lead the industry through outstanding customer service.

Do you want to join an exciting, fast-paced, dynamic team? There’s never a dull moment in our auto group! Among a number of benefits, we offer all of our team members’ opportunities for advancement within the dealerships and the larger auto group.

Once you’re part of the team, you’re part of the TAG family. We take care of our staff, providing complete in-house training, modern work environments, and even team building events.

As part of Trotman Auto Group’s culture and vision, we believe success comes from great people within the organization that are knowledgeable, inspired and love what they do; people who do not only attain their personal and collective goals, but live and work to their full potential.

Careers with the Trotman Auto Group provide

-In-house training from our exclusive TAG University; including automotive sales, service, parts and more
-Among the best pay in the automotive industry
-Great benefits for full-time employees
-Advancement within the Trotman Auto Group
-Close-knit team and exciting environment
Are You Our Missing Piece?   Apply Now!