Tower Operator

The Tower Operator is responsible for controlling the workflow in the shop from work orders written by the Service Advisors. The Tower Operator will schedule service vehicles in accordance with customer specifications and technician skill levels. The Tower Operator will also be expected to relay work orders, messages, and information to or from the technicians and other service employees. The Tower Operator will be required to determine technician workloads and juggle multiple deadlines to ensure consistent shop production.


  • Able to clearly articulate ideas

  • Able to work under pressure

  • Easily able to problem solve

  • Effective interacting with others

  • Good at multi-tasking

  • Resourceful

Personality Traits

  • Extroverted

  • Fond of helping others

  • Organised

  • Patient with others

Salary range







Career Roadmap

  • 1

    Previous Automotive Experience (entry-level)

  • 2

    Tow Dispatcher

  • 3

    Other Management Opportunities (advancement)

Keys to Success

  • Previous experience in the automotive industry
  • Technical training and High school diploma or equivalent
  • Solid computer, grammar and multi-tasking skills
  • Strong attention to detail
  • Time management and decision-making skills

Job Training

A Tow Dispatcher requires some technical training and previous experience in the automotive industry. The following training programs are available.