Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for welcoming guests and customers into any automotive business, directing customers to the appropriate party, operating the main switchboard, forwarding calls to the appropriate people or taking messages if necessary. The Customer Service Representative is also required to actively maintain the general organization and cleanliness of an office/lobby area. In addition the Customer Service Representative may be responsible for basic administrative tasks including inventory updates, customer database maintenance, and other duties as assigned by the management team. The Customer Service Representative work with the organization to provide a better overall customer experience in an efficient manner.

Skills

  • Able to clearly articulate ideas

  • Able to work under pressure

  • Easily able to problem solve

  • Effective interacting with others

  • Resourceful

Personality Traits

  • Down to earth

  • Extroverted

  • Fond of helping others

  • Organised

  • Patient with others

Salary range

Low

$25,000

Median

$35,000

High

$55,000

Career Roadmap

  • 1

    Customer Service Representative (Entry Level Position)

  • 2

    Estimator, Parts Manager (Advancement/Mid Level Position)

Keys to Success

  • Highschool diploma
  • Previous work experience in a customer service setting
  • Excellent communication skills
  • Abilty to multi-task
  • Pleasent manner

Job Training

A Customer Service Representative may require some post-secondary or technical training or previous work experience.